{"id":2347,"date":"2017-07-04T12:10:26","date_gmt":"2017-07-04T10:10:26","guid":{"rendered":"http:\/\/www.vaise.it\/?page_id=96"},"modified":"2026-10-08T15:34:15","modified_gmt":"2026-10-08T13:34:15","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/www.vaise.it\/fr\/questions-frequentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2347\" class=\"elementor elementor-2347 elementor-96\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-abrzbvl row_title elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"abrzbvl\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-rnlbmin\" data-id=\"rnlbmin\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-woskxhr elementor-widget elementor-widget-heading\" data-id=\"woskxhr\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xxl\">F.A.Q.<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-swmnqae row_intest elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"swmnqae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-snupmrw\" data-id=\"snupmrw\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-vbrpgqs elementor-widget elementor-widget-text-editor\" data-id=\"vbrpgqs\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"Y2IQFc\" lang=\"fr\">Faites d\u00e9filer et lisez les questions fr\u00e9quemment pos\u00e9es pour clarifier vos doutes.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-sjbebad row_faq elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"sjbebad\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-zlznjcg\" data-id=\"zlznjcg\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acgrogz elementor-widget elementor-widget-toggle\" data-id=\"acgrogz\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1721\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1721\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment puis-je r\u00e9server un casier?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1721\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1721\"><p><span class=\"Y2IQFc\" lang=\"fr\">Il est possible de r\u00e9server un casier en utilisant la fonction \u00ab\u00a0r\u00e9server maintenant\u00a0\u00bb sur notre site internet ou en se rendant directement dans l&rsquo;un de nos entrep\u00f4ts.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1722\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1722\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Combien co\u00fbte la r\u00e9servation d'un casier?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1722\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1722\"><p><span class=\"Y2IQFc\" lang=\"fr\">Si vous r\u00e9servez en ligne, le co\u00fbt de la r\u00e9servation correspond au tarif journalier. Si au contraire vous r\u00e9servez sur place, vous pouvez r\u00e9server la box en payant la premi\u00e8re heure d&rsquo;utilisation au moment de la r\u00e9servation et en payant le montant restant en fonction du temps d&rsquo;utilisation lors de la r\u00e9cup\u00e9ration de vos bagages. Tous nos prix incluent les \u00e9ventuels frais de paiement par carte de cr\u00e9dit. Les tarifs sont indiqu\u00e9s sur la page d\u00e9di\u00e9e au d\u00e9p\u00f4t unique.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1723\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1723\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Est-ce un endroit s\u00fbr pour entreposer mes bagages ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1723\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1723\"><p><span class=\"Y2IQFc\" lang=\"fr\">C&rsquo;est l&rsquo;endroit le plus s\u00fbr pour laisser vos bagages.<\/span><\/p><p><span class=\"Y2IQFc\" lang=\"fr\">Les sacs et valises sont plac\u00e9s personnellement \u00e0 l&rsquo;int\u00e9rieur du casier par l&rsquo;utilisateur qui l&rsquo;a r\u00e9serv\u00e9. Personne d&rsquo;autre que lui ne conna\u00eet le code n\u00e9cessaire pour l&rsquo;ouvrir. Notre Centre des Op\u00e9rations surveille les lieux et intervient si n\u00e9cessaire. Il y a aussi une couverture sur la caution en cas de d\u00e9gradation, vol ou vandalisme.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1724\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1724\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">J'ai fait une r\u00e9servation en ligne...que dois-je faire?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1724\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1724\"><p><span class=\"Y2IQFc\" lang=\"fr\">Une fois le paiement en ligne effectu\u00e9, vous recevrez un email avec votre num\u00e9ro de commande et un deuxi\u00e8me email avec les d\u00e9tails de votre casier et le code pour l&rsquo;ouvrir. Une fois arriv\u00e9 \u00e0 la consigne, tapez \u00ab Ouvrir votre casier \u00bb depuis le totem et entrez le num\u00e9ro de casier et le code re\u00e7us par mail. Vous pouvez ouvrir votre casier autant de fois que vous le souhaitez dans la journ\u00e9e en suivant la m\u00eame proc\u00e9dure.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1725\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1725\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Que dois-je faire si je n'ai pas re\u00e7u l'email avec mon num\u00e9ro de casier ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1725\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1725\"><p><span class=\"Y2IQFc\" lang=\"fr\">V\u00e9rifiez le dossier spam de votre compte de messagerie. Si vous ne trouvez pas l&rsquo;e-mail de confirmation de commande contenant les d\u00e9tails de votre r\u00e9servation (num\u00e9ro de casier et code personnel), contactez notre centre d&rsquo;assistance &#8211; Venise (+39.334.1186460) ou Florence (+39.333.2384933) &#8211; pour vous assurer que la r\u00e9servation a bien \u00e9t\u00e9 effectu\u00e9e. r\u00e9ussi et de recevoir \u00e0 nouveau les d\u00e9tails de la Commande.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1726\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1726\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quels sont les modes de paiement accept\u00e9s ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1726\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1726\"><p><span class=\"Y2IQFc\" lang=\"fr\">Il est possible de payer par carte de cr\u00e9dit et de d\u00e9bit. Nos syst\u00e8mes acceptent les principaux circuits internationaux. Il n&rsquo;est pas possible de payer en esp\u00e8ces. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1727\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1727\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pendant quels cr\u00e9neaux horaires puis-je d\u00e9poser et r\u00e9cup\u00e9rer mes bagages?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1727\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1727\"><p><span class=\"Y2IQFc\" lang=\"fr\">Le d\u00e9p\u00f4t et la collecte des bagages ne sont autoris\u00e9s que pendant les heures d&rsquo;ouverture du magasin. Les heures d&rsquo;ouverture sont : <\/span><\/p><p><span class=\"Y2IQFc\" lang=\"fr\">&#8211; Venise : de 8h00 \u00e0 22h00 <\/span><\/p><p><span class=\"Y2IQFc\" lang=\"fr\">&#8211; Florence : de 7h00 \u00e0 23h00<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1728\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1728\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Que se passe-t-il si je ne r\u00e9cup\u00e8re pas mes bagages \u00e0 temps?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1728\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1728\"><p><span class=\"Y2IQFc\" lang=\"fr\">Pour des raisons de s\u00e9curit\u00e9, la consigne est ferm\u00e9e la nuit, donc, en cas de non retrait pendant les heures d&rsquo;ouverture, il est possible de r\u00e9cup\u00e9rer vos bagages le lendemain de l&rsquo;ouverture du magasin.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1729\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1729\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Une fois mes bagages d\u00e9pos\u00e9s, puis-je rouvrir mon casier?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1729\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1729\"><p><span class=\"Y2IQFc\" lang=\"fr\">Il est possible de rouvrir librement votre casier sans perdre votre r\u00e9servation dans les 15\u00a0minutes suivant le d\u00e9but de l&rsquo;utilisation. Apr\u00e8s 15 minutes \u00e0 compter du d\u00e9but de l&rsquo;utilisation, le casier peut \u00eatre rouverte en payant le solde des heures utilis\u00e9es. Dans ce cas il sera n\u00e9cessaire de r\u00e9server \u00e0 nouveau el casier afin de continuer \u00e0 l&rsquo;utiliser.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-17210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quand le paiement est-il effectu\u00e9?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-17210\"><p><span class=\"Y2IQFc\" lang=\"fr\">Lors de la r\u00e9servation de la box sur place, le paiement est exig\u00e9 pour la premi\u00e8re heure afin de commencer \u00e0 utiliser le casier. Lorsque vous r\u00e9cup\u00e9rez vos bagages, le syst\u00e8me calcule le co\u00fbt de la prestation en fonction des heures d&rsquo;utilisation du casier. Une fois le paiement effectu\u00e9, vous pourrez r\u00e9cup\u00e9rer vos bagages.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-17211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment puis-je \u00eatre s\u00fbr que personne n'ouvre mon casier?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-17211\"><p><span class=\"Y2IQFc\" lang=\"fr\">Lors de la r\u00e9servation, il vous est demand\u00e9 d&rsquo;entrer un code personnel de votre choix pour rouvrir le casier sans lequel il ne pourra pas \u00eatre rouvert. Seul l&rsquo;utilisateur du casier conna\u00eet le code secret d&rsquo;ouverture. Merci de m\u00e9moriser le code choisi afin d&rsquo;\u00e9viter les impr\u00e9vus lors de la r\u00e9cup\u00e9ration de vos bagages.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17212\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-17212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Que dois-je faire si j'ai besoin d'aide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-17212\"><p><span class=\"Y2IQFc\" lang=\"fr\">\u00c0 l&rsquo;int\u00e9rieur de nos d\u00e9p\u00f4ts, il y a un interphone qui vous permet d&rsquo;entrer en contact avec notre centre d&rsquo;op\u00e9rations. Toutes les fonctions sont enti\u00e8rement g\u00e9r\u00e9es depuis notre centre d&rsquo;op\u00e9rations actif tous les jours pendant les heures d&rsquo;ouverture.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-jkmvodf row_title elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"jkmvodf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bowaxhh\" data-id=\"bowaxhh\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-xy12g7c elementor-widget elementor-widget-spacer\" data-id=\"xy12g7c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eoetvkx elementor-widget elementor-widget-heading\" data-id=\"eoetvkx\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">SOUTIEN<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-vbsnlaf row_intest elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"vbsnlaf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-opppiwg\" data-id=\"opppiwg\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-wuxtvqz elementor-widget elementor-widget-text-editor\" data-id=\"wuxtvqz\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"Y2IQFc\" lang=\"fr\">Pour tout autre doute, question ou curiosit\u00e9, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter en remplissant directement le formulaire ou en nous contactant de la mani\u00e8re d\u00e9crite ci-dessous. <\/span><\/p><p><span class=\"Y2IQFc\" lang=\"fr\">Votre avis est important pour nous. Envoyez-nous vos suggestions sur la fa\u00e7on dont nous pouvons am\u00e9liorer notre service.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0nab1ds elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0nab1ds\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ni1de6v\" data-id=\"ni1de6v\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-rq1oz9j elementor-widget elementor-widget-shortcode\" data-id=\"rq1oz9j\" data-element_type=\"widget\" id=\"form-contatti-supporto\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"caldera-grid\" id=\"caldera_form_1\" data-cf-ver=\"1.9.2\" data-cf-form-id=\"CF5971a52664cf1\"><div id=\"caldera_notices_1\" data-spinner=\"https:\/\/www.vaise.it\/wp-admin\/images\/spinner.gif\"><\/div><form data-instance=\"1\" class=\"CF5971a52664cf1 caldera_forms_form cfajax-trigger\" method=\"POST\" enctype=\"multipart\/form-data\" id=\"CF5971a52664cf1_1\" data-form-id=\"CF5971a52664cf1\" aria-label=\"pagina supporto\" data-target=\"#caldera_notices_1\" data-template=\"#cfajax_CF5971a52664cf1-tmpl\" data-cfajax=\"CF5971a52664cf1\" data-load-element=\"_parent\" data-load-class=\"cf_processing\" data-post-disable=\"0\" data-action=\"cf_process_ajax_submit\" data-request=\"https:\/\/www.vaise.it\/fr\/\/cf-api\/CF5971a52664cf1\" data-hiderows=\"true\">\r\n<input type=\"hidden\" id=\"_cf_verify_CF5971a52664cf1\" name=\"_cf_verify\" value=\"70a3bc703f\"  data-nonce-time=\"1791526404\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/2347\" \/><div id=\"cf2-CF5971a52664cf1_1\"><\/div><input type=\"hidden\" name=\"_cf_frm_id\" value=\"CF5971a52664cf1\">\r\n<input type=\"hidden\" name=\"_cf_frm_ct\" value=\"1\">\r\n<input type=\"hidden\" name=\"cfajax\" value=\"CF5971a52664cf1\">\r\n<input type=\"hidden\" name=\"_cf_cr_pst\" value=\"2347\">\r\n<div class=\"hide\" style=\"display:none; overflow:hidden;height:0;width:0;\">\r\n<label>Company<\/label><input type=\"text\" name=\"company\" value=\"\" autocomplete=\"off\">\r\n<\/div><div id=\"CF5971a52664cf1_1-row-1\"  class=\"row  first_row\"><div  class=\"col-sm-4  first_col\"><div data-field-wrapper=\"fld_2503661\" class=\"form-group text-form\" id=\"fld_2503661_1-wrap\">\r\n\t<label id=\"fld_2503661Label\" for=\"fld_2503661_1\" class=\"control-label\">Nominativo <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_2503661\" class=\" form-control\" id=\"fld_2503661_1\" name=\"fld_2503661\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_2503661Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-4 \"><div data-field-wrapper=\"fld_23131\" class=\"form-group text-form\" id=\"fld_23131_1-wrap\">\r\n\t<label id=\"fld_23131Label\" for=\"fld_23131_1\" class=\"control-label\">Email <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"email\" data-field=\"fld_23131\" class=\" form-control\" id=\"fld_23131_1\" name=\"fld_23131\" value=\"\" data-type=\"email\" aria-required=\"true\"   aria-labelledby=\"fld_23131Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-4  last_col\"><div data-field-wrapper=\"fld_4657011\" class=\"form-group text-form\" id=\"fld_4657011_1-wrap\">\r\n\t<label id=\"fld_4657011Label\" for=\"fld_4657011_1\" class=\"control-label\">Telefono<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"number\" data-field=\"fld_4657011\" class=\" form-control\" id=\"fld_4657011_1\" name=\"fld_4657011\" value=\"\" data-type=\"number\" data-parsley-type=\"number\"   aria-labelledby=\"fld_4657011Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5971a52664cf1_1-row-2\"  class=\"row \"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_5602900\" class=\"form-group textarea-form\" id=\"fld_5602900_1-wrap\">\r\n\t<label id=\"fld_5602900Label\" for=\"fld_5602900_1\" class=\"control-label\">Messaggio <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<textarea name=\"fld_5602900\" value=\"\" data-field=\"fld_5602900\" class=\"form-control\" id=\"fld_5602900_1\" rows=\"4\"  required=\"required\"  aria-labelledby=\"fld_5602900Label\" ><\/textarea>\n\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5971a52664cf1_1-row-3\"  class=\"row \"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_2446226\" class=\"form-group privacy-form\" id=\"fld_2446226_1-wrap\">\r\n\t<label id=\"fld_2446226Label\" for=\"fld_2446226_1\" class=\"control-label screen-reader-text sr-only\">privacy<\/label>\r\n\t<div class=\"\">\r\n\t\t\t\t\t\t\n                <label  class=\"checkbox-inline\"                        for=\"fld_2446226_1_opt1460331\"\n                >\n                            <input\n                                data-parsley-required=\"true\" data-parsley-group=\"fld_2446226_1\" data-parsley-multiple=\"fld_2446226_1\"                                type=\"checkbox\"\n                                data-label=\"Il\/La sottoscritto\/a dichiara di aver letto e compreso &lt;a href=&quot;https:\/\/www.vaise.it\/privacy\/&quot; target=&quot;_blank&quot;&gt;l\u2019informativa sulla privacy&lt;\/a&gt;\"\n                                data-field=\"fld_2446226\"\n                                id=\"fld_2446226_1_opt1460331\"\n                                class=\"fld_2446226_1 option-required\"\n                                name=\"fld_2446226[opt1460331]\"\n                                value=\"Il\/La sottoscritto\/a dichiara di aver letto e compreso &lt;a href=&quot;https:\/\/www.vaise.it\/privacy\/&quot; target=&quot;_blank&quot;&gt;l\u2019informativa sulla privacy&lt;\/a&gt;\"\n                                                                data-type=\"checkbox\"\n                                data-checkbox-field=\"fld_2446226_1\"\n                                                                data-calc-value=\"Il\/La sottoscritto\/a dichiara di aver letto e compreso &lt;a href=&quot;https:\/\/www.vaise.it\/privacy\/&quot; target=&quot;_blank&quot;&gt;l\u2019informativa sulla privacy&lt;\/a&gt;\"\n                            >\n                    Il\/La sottoscritto\/a dichiara di aver letto e compreso <a href=\"https:\/\/www.vaise.it\/privacy\/\" target=\"_blank\">l\u2019informativa sulla privacy<\/a>                <\/label>\n\n                \t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_981225\" class=\"form-group privacy-form\" id=\"fld_981225_1-wrap\">\r\n\t<label id=\"fld_981225Label\" for=\"fld_981225_1\" class=\"control-label screen-reader-text sr-only\">privacy articolo 7<\/label>\r\n\t<div class=\"\">\r\n\t\t\t\t\t\t\n                <label  class=\"checkbox-inline\"                        for=\"fld_981225_1_opt1460331\"\n                >\n                            <input\n                                                                type=\"checkbox\"\n                                data-label=\"Esprimo il mio consenso ai sensi e per gli effetti di cui all\u2019art. 7 e ss. del Reg. Ue 679\/2016 al trattamento dei dati personali per le finalit\u00e0 di cui al punto 2 dell\u2019informativa. (tale consenso non \u00e8 obbligatorio  per ottenere la prestazione richiesta)\"\n                                data-field=\"fld_981225\"\n                                id=\"fld_981225_1_opt1460331\"\n                                class=\"fld_981225_1\"\n                                name=\"fld_981225[opt1460331]\"\n                                value=\"Esprimo il mio consenso ai sensi e per gli effetti di cui all\u2019art. 7 e ss. del Reg. Ue 679\/2016 al trattamento dei dati personali per le finalit\u00e0 di cui al punto 2 dell\u2019informativa. (tale consenso non \u00e8 obbligatorio  per ottenere la prestazione richiesta)\"\n                                                                data-type=\"checkbox\"\n                                data-checkbox-field=\"fld_981225_1\"\n                                                                data-calc-value=\"Esprimo il mio consenso ai sensi e per gli effetti di cui all\u2019art. 7 e ss. del Reg. Ue 679\/2016 al trattamento dei dati personali per le finalit\u00e0 di cui al punto 2 dell\u2019informativa. (tale consenso non \u00e8 obbligatorio  per ottenere la prestazione richiesta)\"\n                            >\n                    Esprimo il mio consenso ai sensi e per gli effetti di cui all\u2019art. 7 e ss. del Reg. Ue 679\/2016 al trattamento dei dati personali per le finalit\u00e0 di cui al punto 2 dell\u2019informativa. (tale consenso non \u00e8 obbligatorio  per ottenere la prestazione richiesta)                <\/label>\n\n                \t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5971a52664cf1_1-row-4\"  class=\"row  last_row\"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_8398652\" class=\"form-group submit-form\" id=\"fld_8398652_1-wrap\">\r\n<div class=\"\">\r\n\t<input  class=\"btn btn-default\" type=\"submit\" name=\"fld_8398652\" id=\"fld_8398652_1\" value=\"invia\" data-field=\"fld_8398652\"  >\n<\/div>\r\n<\/div>\r\n\t<input class=\"button_trigger_1\" type=\"hidden\" name=\"fld_8398652\" id=\"fld_8398652_1_btn\" value=\"\" data-field=\"fld_8398652\"  \/>\n<\/div><\/div><\/form>\r\n<\/div>\r\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>F.A.Q. Faites d\u00e9filer et lisez les questions fr\u00e9quemment pos\u00e9es pour clarifier vos doutes. Comment puis-je r\u00e9server un casier? Il est&#8230;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consigne \u00e0 bagages \u00e0 Venise et Florence \/ VAISE - FAQ<\/title>\n<meta name=\"description\" content=\"Questions fr\u00e9quemment pos\u00e9es sur notre service de consigne \u00e0 bagages.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vaise.it\/fr\/questions-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consigne \u00e0 bagages \u00e0 Venise et Florence \/ VAISE - FAQ\" \/>\n<meta property=\"og:description\" content=\"Questions fr\u00e9quemment pos\u00e9es sur notre service de consigne \u00e0 bagages.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vaise.it\/fr\/questions-frequentes\/\" \/>\n<meta property=\"og:site_name\" content=\"VAISE \/ Deposito Bagagli a Venezia da 0,26 cent \/ h\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-08T13:34:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.vaise.it\/fr\/questions-frequentes\/\",\"url\":\"https:\/\/www.vaise.it\/fr\/questions-frequentes\/\",\"name\":\"Consigne \u00e0 bagages \u00e0 Venise et Florence \/ VAISE - 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